Shipping policy

Where we ship

We currently ship to the United States, Canada, the United Kingdom, the European Union, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, the UAE and Israel. All prices are in USD.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with a tracking number as soon as your order is on its way.

Shipping rates & delivery times — United States

Standard shipping: $8.00 · FREE on orders of $70 or more · typically 5–8 business days
Express shipping: $15.00 · typically 2–4 business days

Shipping rates & delivery times — International

International Standard: $15.00 flat · tracked · typically 7–15 business days (shown in your local currency at checkout)
Carrier-calculated options: USPS or DHL Express (typically 3–6 business days) — exact price shown at checkout based on your address and package weight

Delivery times are estimates and may vary due to customs processing or carrier delays.

Duties & taxes

International orders may be subject to import duties, taxes and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost unless stated at checkout.

Tracking your order

Track any order any time by signing in at verdalenceglobal.com/account with the email you used at checkout, or by using the link in your shipping confirmation email.

Lost or damaged packages

If your tracking shows no movement for 10 business days, or your package arrives damaged, contact us within 7 days and we'll send a replacement or issue a full refund.