Refund policy

Our promise

Verdalence is a small, founder-run business. If something isn't right with your order, email us at cynthia@verdalenceglobal.org or call +1 669-274-8257 and we'll make it right — usually within one business day.

14-day returns & cancellations (all customers)

You may return any unopened, sealed item within 14 days of delivery for a full refund of the product price. Orders can be cancelled free of charge any time before they ship. To cancel or start a return, sign in at verdalenceglobal.com/account with the email you used at checkout and choose Cancel items or Request return, or contact us via our contact page.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll send a replacement or a full refund (including shipping) at no cost to you — no need to return the item.

EU & UK customers: 14-day right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have the statutory right to withdraw from your purchase within 14 days of the day you (or a third party you designate, other than the carrier) receive the last item in your order, without giving any reason. If the last day of the period falls on a weekend or public holiday, the period extends to the next business day. Sending your notice before the 14-day period expires is sufficient to meet the deadline. A model withdrawal form is available on our Returns & Right of Withdrawal page.

Returning your items

Please send the goods back without undue delay and no later than 14 days from the day you notify us. Unless the item was damaged, defective or sent in error, you bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

For health and hygiene reasons, the right of return and withdrawal does not apply to personal-care products (such as bath and foot-soak balls) that have been unsealed after delivery. Unopened items in their original seal are always eligible.

Refunds

We will reimburse all payments received from you, including standard delivery costs (excluding any supplementary costs if you chose a delivery method other than our least expensive standard delivery), no later than 14 days from the day we are informed of your decision to return or withdraw. We refund to the same payment method used for the original transaction, at no fee to you. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest. Please allow 5–10 business days for your bank to post the refund.